Exchange & Returns

At Enchanted Batik, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not 100% satisfied with your order, we are here to help.

Exchanges:

• To initiate an exchange, please email us at [email protected] or whatsapp us at+6012-3379661
• You are entitled to a one-time exchange per order within 14 days of receipt of the item
• Exchange is only applicable for batik apparel
• Sale, tailor made and promotional items cannot be exchanged
• To entitle for exchange, item must be in its original condition (unworn, unwashed, tag intact)
• You can exchange with any other item in store and top up the difference in amount if any
• You are responsible for the return shipping cost, except when the return is due to an error on our part

Returns:

• Strictly no cash refund under any circumstances
• Refund will be processed in the form of store credit only
• Shipping fees are non-refundable unless the return is due to an error on our part
• You are responsible for the return shipping cost, except when the return is due to an error on our part
• We recommend using a trackable shipping service to ensure the safe return of the item
• Store credit will be issued for the returned item upon receipt and inspection

If you have any questions on how to return your item to us, email us at [email protected] or whatsapp us at +6012-3379661